Synthetic Ice Shipping Terms


Shipping policy


We ship worldwide and all shipping rates are based on the weight of your order.

For international orders, please email our customer service: or call 1-305-218-2966. Please indicate postal code, residence or business,  country, and number of panels for your quote.

Orders placed on usually ship within 3-5 business days, larger orders may take more time. Transit time is 2-6 business days (not guaranteed) via ground freight service, depending on where you are located.

Once your order is shipped you'll receive tracking information (shipping tracking number). The freight company will call to set up date for delivery, or you can the phone number provided to set-up a delivery date. The Super-Glide Slick is off loaded by lift gate to your driveway or business. If Super-Glide Substratum is purchased, this will need to be offloaded by the customer either by hand (will need 2-3 people) or a forklift. The panels are light, they just need to be slid off the pallet on the truck to another location. 

Someone will need to be available to sign for delivery.

 International Orders - We accept all international orders. To determine shipping of your order, please Email our customer service: or call us at 1-305-218-2966.  Please indicate postal code or city, country, and items you wish to order for a more accurate quote when emailing.


Refund/Return Policy


Original sales receipt must accompany returns.


We accept returns for Super-Glide® Slick within 5 calendar days after delivery of the product. Items must be in "new, unaltered and unused condition".   Refunds are contingent upon inspection of item(s) once we receive it. All items that are returned have to be reusable to receive any refund.  There is a 25% restocking fee for returned items. Shipping costs are not refundable.  Purchaser pays return shipping costs.


 If an item is received damaged please contact Global Synthetic Ice immediately.  Buyer has the right to examine the goods upon receipt and has 3 days in which to notify seller in writing of any claim of damage to the goods. Such notice must specify in detail the particulars of the claim. Failure to provide such notice within the requisite time period constitutes irrevocable acceptance of the goods.  


If an item you received has defective parts they will be replace with a new part. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.





Our obligation under this limited warranty shall be limited to repairing the product or, at our option, replacing it with a comparable new or reconditioned product.   Global Synthetic Ice may require independent confirmation of claimed defect.  Replacement parts will be warranted for only the remaining period of the original Warranty.  This Warranty does not cover the cost of assembly or disassembly, labor, or any other incidental costs involved in the removal of a defective part or the installation of the replacement part.


This limited warranty applies under condition of normal use only.  The warranty does not apply to defects that result from accident, misuse or abuse, intentional damage, alteration or modification of the product, negligence, hockey goalie training, fire, flood, or other acts of God, or use of the product in a manner inconsistent with its intended use.  


This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.  Outside the United States, specific legal rights may vary depending on the country of residence of the original purchaser.


For warranty inquiries or claims, you may contact Global Synthetic Ice at 305-218-2966 or e-mail us at  Global Synthetic Ice may require warranty claims to be submitted in writing to:


Global Synthetic Ice

1904 Drew St.

Clearwater, FL 33765 USA


Please include your sales invoice or other proof of purchase and a specific description of the product defect.  In returning the product should be carefully packaged. You are responsible for all damages in shipping.

Privacy Policy

Ordering online at is safe. Our secure servers will protect your information using the most advanced encryption and firewall technology throughout the ordering process. Our Web site protects the security of personal information transmitted to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us using a unique session key. These layers of privacy protection ensure that information cannot be viewed even if intercepted by unauthorized parties.

Please note that email is not encrypted and is not a safe and secure way to transmit credit numbers or other confidential information. If for any reason you prefer to order by phone, please call 305-218-2966 and we will be happy to assist you.

Use of information we collect:

At, we know that your online privacy is as important to you as the products, prices, and customer service we provide. We posted this privacy notice in an effort to answer your privacy-related questions, and to demonstrate our adherence to the privacy practices commonly found at the most reputable and consumer credited online companies.

While shopping on the site, we ask you to provide information using online forms. We use this information to process your order, contact you regarding your order, or to answer any questions/concerns you might have expressed. We will not sell, or share any of your personal information to any outside parties, except as outlined in this policy.

When you purchase something from us we send your credit card information, name, billing address and the order dollar amount to your credit card company for authorization and approval. Your name, telephone number and shipping information must be provided to third party shippers such as FedEx to deliver your package.

We reserve the right to release personally identifiable information if required by law or to comply with a judicial proceeding, court order, or legal process, and when we believe it is necessary for fraud protection or credit risk reduction.




Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Global Synthetic Ice. The collective work includes works that are licensed to Global Synthetic Ice. Copyright 2018, Global Synthetic Ice ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Global Synthetic Ice or purchasing Global Synthetic Ice products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Global Synthetic Ice or to purchase Global Synthetic Ice products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Global Synthetic Ice. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks, and trade names of Global Synthetic Ice used on this site are registered to Global Synthetic Ice.

Limitation of Liability
Global Synthetic Ice shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Global Synthetic Ice has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Global Synthetic Ice product is mistakenly listed at an incorrect price, Global Synthetic Ice reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Global Synthetic Ice reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Global Synthetic Ice shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Global Synthetic Ice without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Global Synthetic Ice may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Global Synthetic Ice.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Global Synthetic Ice products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Global Synthetic Ice products) must be commenced within one (1) year after the claim or cause of action arises. Global Synthetic Ice's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Global Synthetic Ice may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of the Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Global Synthetic Ice or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.



You agree to indemnify, defend, and hold harmless Global Synthetic Ice, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links

In an attempt to provide increased value to our visitors, Global Synthetic Ice may link to sites operated by third parties. However, even if the third party is affiliated with Global Synthetic Ice, Global Synthetic Ice has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Global Synthetic Ice. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Global Synthetic Ice seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

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